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How To Meet Your Customers’ Needs

How To Meet Your Customers’ Needs


Putting yourself out there isn’t easy especially if you are shy and on the introverted side. Being an introvert I know I prefer to be in the background. Working on my crafts and gifts. But there comes a time when the world needs you to be upfront. It can be very uncomfortable, very uneasy and nerve racking. Yet because of what you have to offer can add value to others you have to set aside your fears and doubts.

Anytime you are required to do something out of your comfort zone, anxiety is at the forefront. But because of who you’ll help and who you’ll impact. Fear and anxiety seems to not matter much more. I know for me I have faced fear time and time again. Even at my local church when I am called to pray out loud to open up service or to baptize someone. But because I know I am there to serve I put aside my hesitancy in order to meet the needs of the people.

When you are starting a business I find that it is very much similar. There comes a time you have to set your fears aside and meet the needs of the people. The product or service you provide is what people are thirsty and hungry for. Their lives will be much better the sooner you put your service or product out there.

One of the most crippling fact about fear is the comparison theory. Comparing yourself to others is one of the most dangerous tool out there that keeps you in the dugout. It’s your time to bat, but you are too busy comparing yourself to someone else, and you lose the edge to compete or even play.

The way to not let this hinder you is to be YOU. Yes, no one can do what you do. You have a certain way about you that no one can duplicate or imitate. So put yourself out there. This plays in the ‘rule of 7th times” if you can hold on to this rule you will always beat fear or comparing yourself to others.

What is the rule of 7th times? well the rule of 7th times is that someone can hear a message in all their lives or read a book, or watch a movie or read a blog post or any content for that matter. But on the 7th time they hear it or read it they finally get it. What I’m saying is you can be someone’s 7th time.

Your product or service can be that person 7th time. When they finally get it, you win a new customer/client. This is why persistence is key.

So next time you feel like you can’t compete, think of it that you may be that persons 7th time.

Remember why you are in business, to meet the needs of the people. You can’t let fear stop you from serving them. You are unique and have a unique spin on what you are offering. Therefore put aside fear and do it anyways. Meet your customers’ needs let your product or service change their lives. Add value to their lives and you will be rewarded handsomely.

Remember no one can do what you do. Not the way you do it. Put it out there, like Jesus said, “Put out into the deep water and let down your nets for a catch.” (NAS Luke 5:4)

It’s my pleasure to serve you

Samuel Augustin

How to Waived Bank Fees

How to Waived Bank Fees

We all been through this one time or another in our lives. You know that money is important. Balancing your checkbook is a skill you’ve develop to have some kind of sense where your money is going. You’ve probably have a great budget plan to not over spend. But this is life and things happen.

Have you ever received a noticed for an overdraft fee? Well I’m sure you have. I also have. It doesn’t matter how careful or responsible you are. You are likely to face this minor setback. But there is a way to have your bank waive these fees.
One way to have your fees waive is to call up customer service. And by calling I mean be nice and polite. There is no need to scream, yell or breathe like a fiery dragon. What will happen is the customer service rep will ask you how they can assist you on today? Simply reply, “I noticed there is an overdraft fee on my account, how can you help me waived that fee?”
The customer rep will look up your account. Even if it was your fault or miscalculated withdrawal. Continue to be nice and polite on the phone and ask them to waive the fee. Most likely they would say they can’t. This is where you can play on the charm,

  1.  Remind them that you have been a loyal customer (give exact date or year).
  2.  If it’s your first offence tell them how you have been responsible and how you must have overlooked this little setback.
  3.  If you have fallen on hard times, mention it. Most banks will waived fees for anyone who has fallen into hardship; either medical or losing a job. Its somewhere in their policy. You just have to remind them of it. I have use this two times to have my bank fees waived.
  4.  Most banks have a 12 months window to waive fees. Meaning in a year’s calendar times most bank have this on their policy. But most people aren’t aware of this. So the bank won’t remind you. They’ll just pile on the fees. This is the part where you have to KNOW your rights. Neglecting to understand this is really at your lost.

Going back to the customer phone call, if you are denied the fee to be waived, simply ask to speak to a manager or supervisor. And remember to continue to be nice and polite. Speak calmly and ask the supervisor to help waive the fee with the mentioned above tactics. Most likely your persistence will gain you the victory. Also note if you do end up on the phone with an unreasonable customer rep. simply hang up and dial again.
This is a last measure or a first measure is to take a bank to court. Luckily I didn’t have to do this. But might be the route you take. This is an old footage I found on YouTube. I like how the guy say’s “It was to cheaper to give back my fees. Then to pay someone to defend the bank in court.”


So try these steps to waive bank fees. Living paycheck to paycheck is a struggle enough. You don’t need added unnecessary fees to put a hole in your pocket.
At Your Service;
Midas Shaw

How Thinking Like A Hunter And A Farmer Can Grow Your Business

Back in the day we had hunters and farmers. It was a duel of which would survive. The hunters thought they had an advantage because they can protect themselves against the climates and they were well equip to take on any foes. The farmers thought they would win the fight also because of their agriculture know how and disciplined lifestyle. They understand the seasons and how to make it work for them.

So the two types engage in survival combat. Which do you think won? Was it the hunters or the farmers?

In business I’ve come to understand that you need both side to really be successful. Hunters are gathers and farmers tend their crops.

If something is wrong in your business you are either being too much of a farmer or too much of a hunter.

As the story goes. The hunters would go out and hunt for their sustenance. They would come back skin their catch, cook it eat it and use other parts of the catch for other uses they see fit. And when that “game” or catch is all set and done, they would go out and hunter and gather again. This became their way of thinking thus became their way of life.

The farmers on the other hand would find crops, plant them, protect them, and water them. When they are ready for harvest they would pluck them and eat them. The farmers would also take care of their livestock making sure that they are cared for and are able to “reproduce.”  The farmers would do things in certain seasons to make sure they’d plant the right seeds to reap right harvest. They became aware of the changing seasons, and use it to make it work for them.

Now what does hunters and farmers have to do with online business? Everything. For example you can say the hunter represent the regular 9-5 or overnight worker. They go out hunt, gather and do it again. Whereas a farmer is an online marketer who understands that he can plant a crop and have it reproduce after its own kind –hence residual/passive income.

I am not negating the hunter we all are hunters. But you have to shift to the farmer’s mindset. You can hunt for the next retail arbitrage item, but you have to adapt a farmer’s mindset to turn that item into a reproductive item, by taking your business further in contacting the manufacture of that product. Therefore after you do what the hunter does, you then in turn do what the farmer does.

This mindset shift also works in the eBook business model. You hunt for an evergreen niche, you farm the idea to a writer who produce the content for you and you plant it in the soil, the soil can be Amazon, kobo, book baby and so on. How a farmer protects his crop and waters it is what we call marketing. This is the leg work we put behind what we have hunted, planted and farmed.

Taking an example from the hunter and farmer you can grow your business tremendously.

The problem lies when you are stuck being only the hunter or having only the farmer mentality. They both can work for you.

And if you find you are more one then the other you can outsource what you are not good at.

Don’t just hunt for a new business model or a new course. Have you ever heard of the “shiny” object expression? This is where someone finds one thing interesting and move on to something else without finishing what they already started.

The shiny object follows both the hunter and farmer in all of us. In order to combat this as a hunter is to aim for one prey, stalk it (research phase), go after it (that’s when you’ve made up your mind) capture it (that’s when you buy or opt-in) now you need to follow through skin it (doing the actual work) cook it (product testing) eat it (reward for your hard work). These are the steps to follow through as the hunter. And rinse and repeat.

For the farmer, decide on the crop, (business module) plant the crop (doing the work) water and protect the crop (product testing, researching phase) this is the phase that is out of the farmer’s hand. This is the phase were the farmer has to trust the process, knowing that if he did his part, nature will do hers. This is the phase where some entrepreneurs leave. They do all the work prior, leaving behind a great seed in the ground that must take time to mature. Only to leave it to someone else to come along and reap the harvest they planted. This should not be your story. If you are the farmer and in this phase you need to stick to it. You need the grit to see it through.  And the last phase for the farmer is when the crops finally show up. This is when customers respond to your product or service.

So it is good to be both a hunter and farmer, hunt like a hunter for that next sale or business model, and then be diligent as a farmer to tend what you just planted. Cultivate those relationships, those clients like the livestock for the farmer. Your livestock will reproduce after its own kind. In other words repeated customer.